Christina Hur
MIXED METHODS UX RESEARCH
CUSTOMER EXPERIENCE CHAMPION & PARTNER
PRODUCT DEVELOPMENT & OPERATIONS STRATEGY
ABOUT CHRISTINA
Christina Hur is California-based and brings over a decade of experience across UX research and CX, product development, operations and partnerships. She’s delivered results and impact in complex environments in tech, health care, academia and government.
An experienced people manager and partner to product and strategy teams, Christina is driven for systems thinking and tactical execution with empathy.
Christina has been integral in the development of human-centered, integrated digital and physical user experiences to promote user and business alignment: greater ease and understanding, safety and efficiency.
With Spanish fluency and skilled in stakeholder management, Christina has led research and enablement initiatives that span cross-cultural contexts and high-stakes domains, from working with senior tech leaders to collaborating with physician-scientists, cancer center executives, and former chairs of national health task forces.
Outside of work, find her researching the next food or travel adventure, and supporting the arts.
APPROACH
Christina believes in the value of respect and human dignity in her collaborations.
Among her guiding principles, transparency, authenticity, and intentionality guide her work.
RECENT HIGHLIGHTS
Christina…
Led mixed methods UX research to amplify the role of AI in health care workflows for doctors and therapists.
Partnered on the development of user-centered interactions within enterprise health system tools.
Assessed user perspectives to influence a high-stakes multi-million dollar product investment.
USERS / AUDIENCE SPECIALTIES
Christina is equipped to navigate discussions with individuals and groups to build user empathy and drive user engagement:
General population - customers, users, health patient-perspectives
Employees - Advisory councils, B2B partners & navigating organizational complexity and sensitivities
Health - Physicians (acute & primary care, dermatology), mental health providers (psychiatry & therapy), virtual nurses, health administrators and management, virtual and in-person care patients
Diverse groups - Spanish speakers and experience with individuals from all walks of life including cross-cultural interactions, varied income and educational levels